Bag Market Limited, trading as Bag Market, is the controller responsible for the personal information we use to run our business and www.bag-market.co.uk. We are registered in England and Wales under company number 03269709. Our registered office is 12 Simwood Court, Beacon Way, Stafford, England, ST18 0DG.
For privacy questions, rights requests or complaints, email sales@bag-market.co.uk, call 01785 303 545, or write to: Privacy enquiries, Bag Market Limited, Unit 12, Simwood Court, Beacon Business Park, Beacon Way, Stafford, ST18 0DG, United Kingdom. You do not need to use a particular form or legal expression.
This notice covers customers, people receiving orders, website visitors and people contacting us. Our use of personal information is governed by the UK GDPR, the Data Protection Act 2018 and applicable electronic communications rules, as amended.
Most information comes from you when you browse, order, create an account or contact us. We also receive payment and fraud-check results from payment providers and delivery updates or delivery evidence from couriers. A purchaser may provide a recipient's details, or a business may give us its staff's contact details to fulfil an order. Where you supply another person's information, give them access to this notice and provide only what is needed.
We need enough identity, contact, address and payment information to process an order. If required information is missing, we may be unable to supply the goods or resolve an enquiry. Marketing permission is optional and is not a condition of buying from us.
Where we rely on legitimate interests, you can ask us to explain the assessment and object to the processing for reasons relating to your circumstances.
We do not currently send newsletters. We use your contact information to send order confirmations, delivery updates and other necessary messages about your purchase or enquiry. These service messages are separate from promotional newsletters.
If we introduce newsletters, we will update this notice to explain the service and provider and give you the applicable choice before using your information for that purpose. Placing an order or accepting our sales terms does not, by itself, subscribe you to a newsletter.
You can object to direct marketing at any time by contacting sales@bag-market.co.uk. Website analytics and advertising choices are explained in section 6. Withdrawing consent does not affect the lawfulness of earlier processing.
We share information needed for a specific purpose with the following recipients or categories of recipients:
Google Shopping product listings: we use Channable only to manage our Google Shopping product listings. It does not import or synchronise our customer orders.
Providers working on our behalf must process information under appropriate contractual instructions and safeguards. Some recipients, including payment providers and couriers, also act as controllers for their own fraud-prevention, legal or service purposes; their privacy notices explain those activities. A provider does not gain unrestricted permission to use your information for unrelated marketing merely because it helps with an order.
We use cookies and similar technologies to keep your shopping session working, operate the basket and checkout, maintain account security and remember your cookie choices. Technologies strictly necessary to provide a service you request do not require optional-cookie consent.
Our cookie panel offers separate choices for:
Both optional categories are off until you choose to allow them. You can select Reject non-essential, Accept all, or select individual categories and press Save my choices. Closing the panel, continuing to browse or accepting our sales terms does not give consent to optional tracking.
To change or withdraw consent, use Cookie settings in the website footer. Turn off a category and select Save my choices, or select Reject non-essential to withdraw both optional choices. Rejecting optional tracking does not prevent you shopping. Withdrawing consent does not affect the lawfulness of processing before withdrawal.
We remember the choices you save in this browser for up to 180 days. You can change them sooner. If the preference expires, you clear it, or you use another browser or device, you may be asked again. If your browser prevents the preference being saved, you may need to choose again on another page or visit.
The cookie used to remember your choices is:
| Cookie detail | Information |
|---|---|
| Name | bm_cookie_choices_v1 |
| Provider | Bag Market |
| Purpose | Stores your Analytics and Advertising choices and when you saved them. |
| Duration | Up to 180 days from saving a choice |
| Category | Necessary to remember and apply your preferences |
Browser settings can also restrict or delete cookies, although blocking essential cookies can affect the basket or checkout. To change your optional choices for this website, use the footer control rather than relying solely on deleting cookies.
We keep information only for as long as needed for its purpose, relevant legal duties and a proportionate need to resolve disputes. Our retention approach is:
We review retention and delete or anonymise information that is no longer needed. A specific dispute or legal obligation may require relevant records to be preserved for longer; this does not justify keeping unrelated information. Information in backups is retained only for an appropriate recovery period and is protected against ordinary use after it is no longer needed in active systems.
We use technical and organisational measures appropriate to the information and risks, including controlling access and working with service providers under suitable safeguards. No internet service can promise absolute security. If a personal-data breach occurs, we will assess it and notify the relevant authority and affected people where the law requires.
Do not send us payment security codes, account passwords or unnecessary sensitive information in an enquiry or return photograph.
We use UK and international service providers. Some information may be processed outside the United Kingdom, including in the European Economic Area and the United States. Where the UK rules on international transfers apply, an appropriate transfer arrangement is required, such as UK adequacy regulations or contractual safeguards with the required assessment of protection.
The providers' published arrangements include:
You can contact us for information about the safeguards applicable to our processing and how to obtain a copy, subject to necessary redactions. A provider's privacy notice also explains its own international processing where it acts as an independent controller.
Depending on the circumstances and the legal basis involved, you may ask to access and receive a copy of your personal information; correct inaccurate information; delete information; restrict its use; receive certain information in a portable format; or withdraw consent. Some information must be retained for legal obligations or to establish, exercise or defend legal claims, so a request does not always require deletion of all records.
You have an absolute right to stop use of your information for direct marketing, including associated profiling. You may also object to processing based on legitimate interests for reasons relating to your situation. In that case we must stop unless an applicable legal ground allows us to continue.
Contact us using the details in section 1. Requests are normally free. We respond without undue delay, usually within one calendar month. Where the law permits a longer period, or reasonably necessary identity verification or clarification affects the deadline, we will explain this. If we cannot comply fully, we will explain the reason and the routes for challenging our decision. Any fee or refusal is limited to circumstances in which the law permits it.
You can complain to us by email, telephone or post using the details in section 1. Tell us what concerned you and the outcome you seek; there is no fee or mandatory form. We will acknowledge the complaint within 30 days, investigate without undue delay, keep you informed and explain the outcome and any action taken.
You also have the right to complain to the Information Commissioner's Office (ICO). Visit ico.org.uk/make-a-complaint or call 0303 123 1113. The ICO normally asks that you first give the organisation an opportunity to respond. This does not remove your right to seek independent advice or a legal remedy.
We may update this notice to reflect changes in our services, practices or the law and will show the current version date. Where a change requires notice or fresh consent, we will provide it before the relevant new use. Updating this page does not itself give us permission to use information for a new purpose.